Claims Management, Redesigned For Calm Competence
Meridian Health Care
Meridian reimagines health insurance claims for both sides of the process. For patients, claiming is often confusing and stressful at a time when they're already unwell. For the staff handling claims, it can mean juggling cluttered screens all day. We designed one calm, clear system that works for both. Patients can see exactly where their claim is up to, and claims managers can focus on decisions instead of hunting for information.
Product Design · UX/UI Design · Visual Design
The idea
Claims are where a health insurer either earns trust or loses it. Meridian asks: what if the process felt reassuring rather than bureaucratic, for the patient waiting on money and for the person processing the claim?
Designing for two people
We designed around two roles with very different needs. Patients want simple answers: has my claim been received, is anything missing, and when will I be paid? Claims managers need to work through a queue quickly and confidently, with everything relevant in one place.
Our approach
Each screen has a clear purpose, and the most important information always comes first. Status is easy to read at a glance, next steps are always clear, and nothing makes the user dig.
The look and feel
Calm, capable and quietly confident. Soft teals and clean, cool tones keep the interface professional and reassuring, which matters in a product where people are often dealing with illness and money at the same time.
What we'd do next
We'd test the claim journey with patients and claims staff, measure how quickly claims are processed and track whether "where's my claim?" calls drop.
